{"id":721,"date":"2019-07-11T06:38:11","date_gmt":"2019-07-11T06:38:11","guid":{"rendered":"http:\/\/tinytreasures.lt\/?page_id=721"},"modified":"2025-11-08T16:07:57","modified_gmt":"2025-11-08T14:07:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/tinytreasures.lt\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\r\n\t\t\t\t\t What shall I do if I have an issue with my payment?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Double-check your payment details or try another method. If the issue persists, contact your bank and inform us via \"Contact us\" form.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Are my payment details secure?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Yes, we use secure encryption and trusted payment processors to protect your information.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How do I apply a discount code?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Enter the code at checkout before completing your purchase. Only one code can be used per order.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Shipping & Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\r\n\t\t\t\t\t Can I change or cancel my order after placing it?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Orders are processed within 48 hours after they are placed, so changes may not be possible if the request comes later. If you want to change or adjust your order, contact us within 48 hours after it was placed.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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Please contact us within 48 hours providing a photo for proof, and we\u2019ll arrange a replacement.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Can I return a customised item?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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As these are personalised products, we only accept returns if the item was damaged during shipping.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t How long does shipping take?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Standard shipping takes approximately 3 to 5 business days, however the shipping time may increase during holiday periods or if we are facing shipment delays.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Can I track my order?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Yes, once the package is shipped, you\u2019ll receive a tracking number to monitor the delivery status.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Upload & Printing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\r\n\t\t\t\t\t How do I upload my child\u2019s artwork?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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After you selected the desired product, click \"Choose item\" and upload your image directly from your device.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t What files are supported?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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We accept JPEG, PNG, and PDF files. For the best result use a high-resolution image (photographed or scanned).<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Can I edit the image after uploading?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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No, if needed all necessary edits should be completed before uploading. However after upload we might edit the image slightly for the best result.\u00a0<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Can I order multiple products with the same artwork?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Yes, simply select one product and add it in your shopping cart. You can increase quantity in the shopping cart page or select a different item and upload the same picture.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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Check the file's format and size. If the issue persists, try refreshing the page or using another device.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t What is the best way to take a photo of the drawing?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Place the artwork on a flat, well-lit surface, avoid shadows, and take a high-resolution photo. Best result is achieved when the image is scanned with a scanner.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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Yes! Scanned images often provide better quality than photos.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Why does my image look blurry after uploading?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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This could be due to low image resolution. Ensure you use a clear, high-quality image.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Will the image be printed exactly as shown in the preview?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Yes, the final product will match the preview, therefore always double-check the positioning and quality of the image before confirming the customization.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Will the background of my image be removed?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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No, the image is printed onto the item as it was uploaded. We will perform additional edits to get the best quality product however if the image was creased before taking the photo, this can also impact the printing result.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t

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\r\n\t\t\t\t\t Are the drinkware items dishwasher safe?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
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Yes, they are dishwasher-safe, but we recommend handwashing to maintain their quality and durability.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Payments What shall I do if I have an issue with my payment? Double-check your payment details or try another method. If the issue persists, contact your bank and inform us via “Contact us” form. Are my payment details secure? Yes, we use secure encryption and trusted payment processors to protect your information. How do …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/blank.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-721","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/tinytreasures.lt\/en\/wp-json\/wp\/v2\/pages\/721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tinytreasures.lt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tinytreasures.lt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tinytreasures.lt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tinytreasures.lt\/en\/wp-json\/wp\/v2\/comments?post=721"}],"version-history":[{"count":47,"href":"https:\/\/tinytreasures.lt\/en\/wp-json\/wp\/v2\/pages\/721\/revisions"}],"predecessor-version":[{"id":6107,"href":"https:\/\/tinytreasures.lt\/en\/wp-json\/wp\/v2\/pages\/721\/revisions\/6107"}],"wp:attachment":[{"href":"https:\/\/tinytreasures.lt\/en\/wp-json\/wp\/v2\/media?parent=721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}