Payments
Double-check your payment details or try another method. If the issue persists, contact your bank and inform us via "Contact us" form.
Yes, we use secure encryption and trusted payment processors to protect your information.
Enter the code at checkout before completing your purchase. Only one code can be used per order.
Shipping & Returns
Orders are processed within 48 hours after they are placed, so changes may not be possible if the request comes later. If you want to change or adjust your order, contact us within 48 hours after it was placed.
Please contact us within 48 hours providing a photo for proof, and we’ll arrange a replacement.
As these are personalised products, we only accept returns if the item was damaged during shipping.
Standard shipping takes approximately 3 to 5 business days, however the shipping time may increase during holiday periods or if we are facing shipment delays.
Yes, once the package is shipped, you’ll receive a tracking number to monitor the delivery status.
Customization & Printing
After you selected the desired product, click "Customise" and upload your image directly from your device or by draging it over the upload area.
We accept JPEG, PNG, and PDF files. For the best result use a high-resolution image (photographed or scanned).
Yes, you can resize, rotate, and position it within the designated area. In addition, you can add text.
The tool is designed for positioning, but you can edit your image before uploading.
Yes, you can place multiple images within the printable area.
Yes, simply customise one product and add it in your shopping cart. You can increase quantity in the shopping cart page.
Check the file's format and size. If the issue persists, try refreshing the page or using another device.
Anything outside the set printable area will not be printed, so make sure your design is fully within the visible area.
Place the artwork on a flat, well-lit surface, avoid shadows, and take a high-resolution photo. Best result is achieved when the image is scanned with a scanner.
Yes! Scanned images often provide better quality than photos.
This could be due to low image resolution. Ensure you use a clear, high-quality image.
Yes, the final product will match the preview, therefore always double-check the positioning and quality of the image before confirming the customization.
No, the image is printed onto the item as it was uploaded. For a transparent background, please edit the image before uploading. In case your image was creased before taking the photo, this can also impact the printing result.
Yes, they are dishwasher-safe, but we recommend handwashing to maintain their quality and durability.